Cancellation and Refund Terms

Free cancellation

No deduction is applied to cancellations made **more than 24 hours** before the scheduled pickup time; the full amount paid is refunded.

Late cancellation

If less than 24 hours remain before the pickup time, no refund can be made, as the vehicle and driver have been assigned. In this case you may postpone your transfer to another date free of charge; the postponement request must be notified before the pickup time.

No-show

At the agreed point the driver waits 60 minutes from the landing time for airport transfers, and 30 minutes from the pickup time for other transfers. Passengers who cannot be reached by the end of this period are deemed to have received the service and no refund is made.

Flight cancellation and delay

Should your flight be cancelled, the full amount is refunded. In the event of a delay, where a flight number was given at booking, the pickup time is updated free of charge and no additional waiting fee is charged.

Cancellation by the service provider

Where a transfer cannot be carried out for a reason arising from the vehicle or the driver, the full amount is refunded; alternatively an equivalent vehicle is provided.

Refund process

Refunds are made to the card used for payment and in the same currency. They are initiated within 1-3 working days of the request reaching us; the time for the amount to appear on your card may take 2-10 working days depending on your bank.

For cancellation and refund requests, please contact us through the channels on our Contact page, quoting your booking reference.