Frequently Asked Questions
The questions asked most often about booking, payment and the transfer itself. If you cannot find what you are looking for, please contact us through the channels on our Contact page.
Booking
What if my flight is delayed?
If you give your flight number when booking, we track the flight and your pickup time is updated automatically to the actual landing time. There is no extra charge for a delay.
How will I find my driver at the airport?
Your driver waits in the arrivals hall holding a sign with your name. Driver details are also sent to you by e-mail and SMS before the transfer.
Can I change my booking afterwards?
Yes. While more than 24 hours remain before the pickup time, contact us with your booking reference to change the date, time or address.
What happens if I cancel?
Cancellations made more than 24 hours before the pickup time are refunded in full. Later cancellations cannot be refunded, but you may postpone your transfer to another date free of charge.
Is there a charge for extra luggage?
No. Each vehicle's luggage capacity is listed on the Vehicles page and is included in the price. If you are carrying more than that, add a note when booking and we will arrange a suitable vehicle.
Payment
Which payment methods do you accept?
We take online payments with 3D Secure verification using Visa, Mastercard, American Express and Troy cards. You may also pay the driver at the time of the transfer.
Is my payment secure?
SSL encryption is used across the site and payments are taken with 3D Secure. Your card details are not stored on our servers; they go directly to the licensed payment institution.
When am I charged?
With card payment the amount is taken at the time of booking and your vehicle is confirmed at that moment. If you choose to pay the driver, payment is taken during the transfer.
Can I pay the driver in cash?
Yes. Simply select "Pay the driver" at the payment step and your booking is confirmed straight away. This option carries no card payment fee.
Transfer
Do you provide child seats?
Yes. A child or baby seat can be selected as an additional service when booking; its price is shown as a separate line before payment.
How much waiting time is included?
For airport pickups, 60 minutes from the aircraft's actual landing time is free of charge; at other addresses, 30 minutes from the pickup time.
Do you have vehicles for large groups?
Yes. Our vehicles carry between 5 and 19 passengers. For larger groups we can arrange more than one vehicle.
My flight is very late at night or early in the morning — is that a problem?
No. We operate 24 hours a day, every day of the year; whatever the hour, your driver will be waiting.
General
How do I reach customer support?
Our telephone and WhatsApp lines are open 24/7. Our current numbers and e-mail addresses are on the Contact page.
Do you serve destinations outside Istanbul?
Yes. Around Istanbul we run transfers towards Gebze, Sapanca, Çorlu, Silivri and Bursa. You can see the price for your route immediately using the form on the home page.
Two points are all it takes to see the price.
You choose the vehicle after seeing the fares.
Check the price